We have policy to full refund or sent the replacement if you don't receive my items over 31 days . Product Description: - Custom name tag keychain. - Embroidered name on front side and back side is black background - Size 12.5X3 cm - Color : The picture show . - If you want to change the color of fabric background , border , name please contact seller . Payment: - payment is due within 7 days - We accept payment by Paypal only - We do not receive credit card. Shipping and Combine: -we will ship worldwide -Shipping by register airmail with tracking number from Bangkok Thailand -Normally it take : --14-31 business days to USA , Canada , Europe and other country. --For France , Italy , Germany it long time to shipping (About 21-31 days) -- 7-14 business days to Asia -Please contact seller for express shipping. -We love combined order , which save you much shipping and handling cost. Return Policy: -If you do not satisfy our product , you can refund only the cost of the item within 7 days after received that item but the shipment cost is your own responsibility.